Purchase failures may occur due to network connectivity issues or problems related to the user’s Google Play or App Store account.
If a purchase cannot be completed, try the following steps:
Verify that the internet connection is stable and try the purchase again.
Check the status of the Google Play or App Store account and confirm that payment methods are valid.
Contact Google Play or the App Store for account-related issues.
As an alternative, purchases can also be completed through the DramaTV website at https://drama.tv. If a purchase is made through the website, sign in to the DramaTV app using the same email address used during the purchase to ensure that the purchase is associated with the correct account.
If the issue persists, contact the Support team through Profile > Support and include a screenshot of any error message displayed during the purchase process.