Troubleshooting & Support
Solutions to common problems.
12 articles
- How to report a bug?
- What should I include when contacting support?
- The app won't open — what should I do?
- Why didn't my purchased coins appear in my account?
- Why is my VIP subscription not active after purchase?
- The video keeps freezing
- I can’t log in to the app. What should I do?
- The app keeps crashing. What should I do?
- I can’t complete my purchase. What should I do?
- I can’t make purchases on iOS. What should I do?
- Subtitles are missing or displayed in the wrong language
- I'm having trouble signing in. What should I do?