Troubleshooting & Support
Solutions to common problems.
By James and 1 other2 authors12 articles
How to report a bug?
What should I include when contacting support?
The app won't open — what should I do?
Why didn't my purchased coins appear in my account?
Why is my VIP subscription not active after purchase?
The video keeps freezing
I can’t log in to the app. What should I do?
The app keeps crashing. What should I do?
I can’t complete my purchase. What should I do?
I can’t make purchases on iOS. What should I do?
Subtitles are missing or displayed in the wrong language
I'm having trouble signing in. What should I do?