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The app won't open — what should I do?

J
Written by Jane

If the app won't open or crashes immediately on launch, please try the following steps in order:

• Close the app completely (swipe it away from the app switcher) and reopen it.

• Restart your device.

• Make sure you have the latest version of the app from the App Store / Google Play.

• Check your internet connection.

• If the issue persists, please contact us via the web Help Center with detailed explanation of your issue.

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